Order Cancellation Policy
Order Cancellation Policy
- Scope
This policy applies to all orders.
1.1 Order logistic type
Global Shipment（GS）：Products that shipped from other continents other than Africa.
Drop shipping (DS): Products that shipped from local Africa countries.
Fulfilled by Diry Liquors (FBD): Products that are shipped directly from local store.
1.2 Order status
Pending payment: Order yet paid by customer.
Pending dispatch: Order yet shipped out by seller.
In Transit: Order already shipped out and on the way to customer.
Completed: Order complete
Cancelled: Order cancelled.
2.Cancel order type
Prior to customer sign, order can be cancelled, related rules are as followed:(Include parties as Diry Liquors/ Customer/ Seller);
Order Status | Logistic Type | Diry Liquors Cancel | Buyer Cancel |
Pending Payment | Global Shipping(GS) | Overdue auto cancel | Can cancel directly |
Diry Liquors Local (DS) | |||
Diry Liquors Store (FBD) | |||
Pending dispatch | Global Shipping(GS) | When product out of stock | Can apply cancel |
Diry Liquors Local (DS) | When product out of stock | ||
Diry Liquors Store (FBD) | When product out of stock | ||
In Transit | Global Shipping(GS) | Overdue dispatch | Can apply cancel |
Diry Liquors Local (DS) | Overdue dispatch | ||
Diry Liquors Store (FBD) | Overdue dispatch |
2.1 Pending Payment
Order once placed and remains unpaid over certain period will be auto cancelled by Diry. See payment time range below. (Once order canceled due to overdue payment, the order deemed as invalid)
Order Logistic Type | Payment Range |
Global Shipment (GS) | Within 48h |
Drop shipping (DS) | Within 48h |
Shipped From Diry Liquors Store | Within 2h |
2.2 Pending Dispatch
Buyer reason cancel order
Order during Pending dispatch status (Once paid by buyer and prior to seller dispatch) can be canceled from both buyer and seller. See details below:
Order Logistic Type | Order Status | Seller Approves | Note |
Global Shipment (GS) | Pending dispatch (Until seller operate dispatch from system) | Within 48h | Once buyer applied cancel order, seller needs to approve in 48h, overdue orders will be auto approved; In case buyer applied cancel order again after first application rejected by seller, Diry will approve and refund customer. (Based on seller’s responsibility such as slow in dispatch); In case cancel application rejected by Diry, order will not be cancelled |
Drop shipping (DS) | Pending dispatch (Until seller operate dispatch from system) | Within 48h | |
Fulfilled by Diry Liquors (FBD) | Product before leave store (Before packed and verified) | Not applied | Since buyer apply cancel order, system auto approves and cancel order and refund to buyer. |
2.3 In Transit
If Order already in transit, the refund will be not acceptable for buyer since it already dispatched and generated shipping fee. Note: Dispatched orders cannot be cancelled by buyer nor customer while in standard delivery timeline.